The health and wellbeing of our guests, property owners, service providers, employees and local communities continue to be our top priority as we welcome visitors across Europe


Latest update: 4th January 2021


On Monday 4th January, the government announced that England and Scotland would be entering a national lockdown from 00:01 on Tuesday 5th January 2021.

As a result, we are only taking bookings which comply with the lockdown guidelines:





Can my booking still go ahead?

Please contact our reservations team in your chosen destination to get an update on your booking:


[email protected]


[email protected]


[email protected]


[email protected]

Steps to keep you safe

To ensure we’re able to welcome guests safely, we’ve been working alongside our property owners and our third-party providers to put rigorous cleaning and hygiene measures in place. We’ll be following government guidelines closely at all times.

To help provide some peace of mind, we’ve put together the following three-step plan for our guests, which outlines the measures that will be taken to manage the challenges of COVID-19.

1. Rapid response to updates in regional COVID-19 policies and restrictions

We’re ensuring that our cleaning and PPE standards are fit for purpose with new restrictions and COVID-19 legislation.

If you experience symptoms of COVID-19 or have been in contact with anyone who’s showing symptoms, please follow government guidelines and isolate at home. No-one should undertake their trip when symptomatic.

During your stay, please adhere to the latest government guidelines to wash hands, cover your face in enclosed spaces and maintain social distancing.

2. Clear Communication

We’ve updated all of our pre-arrival email communications to guests, so you’ll be provided with detailed, property-specific information relating to health and hygiene ahead of your stay.

If you develop any COVID-19 symptoms during your stay, you must notify us immediately. This is extremely important for the safety of housekeeping teams and the next guests due to arrive.

3. Adhering to cleaning and hygiene standards

Our housekeeping teams and contractors are committed to wearing personal protective equipment when providing any services at our properties.

We have always had high standards of cleaning, but we no ensure all properties are sanitised and disinfected with high-quality cleaning agents.

Particular attention will be paid to hard surfaces and high touchpoints such as keys, light switches, bannister rails, remote controls, kitchen appliances and door handles.

To help maintain good hygiene standards, anti-bacterial cleaning products and hand soap will be provided for guests’ use while staying at the property.

The normal changeover periods may be amended to allow housekeeping companies additional time for the thorough cleaning processes needed for everyone’s safety.

Guests will be notified about any specific changes to check-in and check-out times ahead of their stay.

We will listen to additional requests from individual guests and we will do everything we can to minimise the risks for everyone.