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Put your home in
safe hands
We look after your property and maximise your rental income
Find out how much your property can make
Find out how much your property can make
What We Do
Getting to know Your property
Consultative Approach
Our first step is to understand your needs and expectations. We will then
talk you through our service, the local regulations and your interior
design needs, to determine whether our service is right for you.
Photography
Our professional interiors photographer will take stunning photographs
of your home to best present it across our online platforms. These
photographs will be yours to keep.
Marketing
We create bespoke listings with stunning photos and descriptions to
attract potential guests. We have strong relationships with the significant
global listing platforms, such as Homes & Villas by Marriott International,
Airbnb, The Plum Guide, Luxury Retreats, VRBO, Booking.com, Housing
Anywhere, Expedia, and many more. Your home will also proudly
be displayed on our website for guests to book directly.
Giving you a Better deal
Reservations & Pricing
We adopt a dynamic pricing strategy led by your requirements, market
data and seasonal demand. We use sophisticated software and tools to
manage your listing calendar and bookings.
Trust & Safety Guarantee
When you join the Joivy portfolio, you benefit from our Trust & Safety
Guarantee, which covers guest-related damages up to £1 million through
a combination of damage deposits and specialist short-term rental
insurance.
Housekeeping
Our team of housekeepers clean & disinfect your home before and after
each booking to your exact requirements, following strict guidelines and
supervision.
Going the Extra Mile
Linens
Fluffy white towels, high-quality cotton linens and complimentary
eco-friendly toiletries for all of our guests.
Maintenance
Our full-time maintenance team is on hand to sort out any necessary
repairs or facilitate renovations and projects outside of booking periods.
World-Class 24/7 Customer Support
Our friendly team are on hand 24/7 for both Owners and
Guests and speak a range of European languages.
Ready to talk?
Talk to one of our team about your property – we'll
tell you how much you can expect to earn. Start the process now with Joivy.
We offer a range of
services to best suit
you.
Full Management
From listings to housekeeping, revenue to reviews; we take care of everything.
Booking Generator
We manage your online presence, bookings, finance and guest communications. For hosts who hate admin.
Something Bigger
We manage hotels, multi-unit buildings, guest houses and even castles.
I am passionate about property and have 7 years experience in the luxury travel and property industry. I look forward to hearing from you.
Owners Testimonials
R.W
'I have been absolutely delighted with the service I have received from every member of the team. Simply everyone I have ever spoken or emailed has been polite and professional and I wouldn’t hesitate in recommending your brilliant company.'
A.G
'Thank you for your excellent and professional services offered and most importantly ensuring our property is well looked after. I’m very happy with the results and management of your company so far and would definitely recommend my friends.'
M.W
'We have been thrilled with Joivy! Ben and I often chat about our Joivy experiences, and we are always full of praise. Your team are brilliant and they’ve done a fantastic job getting the flat as full as possible, particularly given the constraints we have put on the diary for balancing bookings with estate agent viewings'
D.M
'Since starting our engagement with Joivy the team has been clear, concise, diligent with timings, diligent with recommendations and someone is always available to discuss any concerns or questions I have. I value communication so highly especially as we are unable to physically be in Edinburgh so your excellent service has been of real value to us.'
Y.G
'I have used Joivy over the last 2 years to manage 2 properties in the City Centre. I have found them to be extremely proffesional and reliable. They always mantain the highest standards and I would highly reccomend them.'
C.J
'Great local team, very knowldgeable of the City and provide great support to my guests. I've had a very positive experience with Joivy and I would certainly reccomend them to anyone thinking of going into short-term rentals.'
H.R
'Very proffesional staff with excellent customer service. The process of setting up my flat was very easy and the best part is that I can still use my flat whenever I come back to Edinburgh.'
K.A
'Without Joivy we wouldn't be able to host our Edinburgh flat as we live in Hertfordshire. The team are literally on hand 24/7, 365 days a year to deal with all our guest enquiries, bookings and issues. Our apartment is cleaned to a fantastically high standard, guests are dealt with promptly and courteously and on the rare occasion there is a problem, is is sorted our quickly and effectively. We would not hestitate to reccomend them to anyone looking for a management company.'
D.D
'I've been with Joivy for 2 years and they've done a stellar job! Took the ease out of renting out my property on a short term basis, I wish I had done it sooner. With a lot of competition out there Joivy are definitely the top competitor. Highly reccomend for anyone wanting to have their property properly looked after.'
S.J
'I have been really pleased with the Joivy team since day one, they have helped to advise me on what makes a good short term rental and provided great support for my guests, ensuring I get good bookings and the place is always presented beautifully whenever I return. The fact that they have local partnerships is an added bonus and all the other small touches make a massive difference to their service!'
Coast & Country
We are property-agnostic, yet highly-selective. Our portfolio includes stately
homes, islands, loch-side cottages and luxury villas.
Joining this portfolio brings benefits including an expert partner for bookings,
operations, guest communications, website, PR & Marketing, and much more.
Frequently Asked Questions
- A highly personal guest and client service. We are here to meet the needs of you, our client, and every one of our guests. We treat your property as if it is our own and ensure our guests do the same.
- We pride ourselves on market-leading customer service. Our customer service team is available to owners and guests 24/7/365.
- Our pricing is clear and transparent. We charge a set % of rental income which is clearly itemised in your monthly remittance.
- Flexibility! Our owners can stay in their own property at whatever time the property is not booked throughout the year; and can select their own guest criteria (no kids/pets/students etc.). We can adhere to any specific instructions on housekeeping and any other preparations.
- You will have a dedicated client account manager.
- Our 24/7 team is always on standby and provides reports back to HQ on anything that needs replacing, guest special requests, maintenance issues, and any concerns about the guests. We have a large team of operations and maintenance professionals ready to deal with these issues.
- We have exclusive access to several high-end partners such as Homes & Villas by Marriott International, giving you access to over 150 million Marriott Bonvoy™ members.
- We also maintain a large database of repeat guests - our Joivy ambassadors.
- Direct bookings through this website - we love it when guests book directly because they save money by not paying platform fees and your slice of the income is higher.
- We were one of the first partners of Homes Villas by Marriott International, giving you access to over 150 million Marriott Bonvoy™ members.
- Airbnb provides a high level of visibility on the "quality" of the guest and provides a high supply of travellers.
- We also use channels such as Booking.com and HomeAway as they provide access to a global market through their primary and subsidiary platforms (such as Abritel, Owners Direct and VRBO)
- The Plum Guide is a Michelin guide to short-term rental properties. Properties have to fit strict criteria to make it onto their platform. The Plum Guide demands slightly premium prices and high-quality guests.
- We also maintain a large database of repeat guests - our Joivy ambassadors.
- We adopt our own proprietary vetting system using various criteria to determine whether they can stay at your home.
- We will request a questionnaire to be answered before a booking, which asks each guest about the purpose of their stay and references from previous stays.
- We will often ask for evidence to support their reason for travelling, particularly for longer stays.
- We verify each guest’s identity, taking a photograph of the main guest’s ID prior to the check-in.
- You can set your own criteria, e.g. the number of guests, no kids, no pets etc.
- We only allow bookings of a minimum of 4 nights (but recommend a minimum of 5 where possible).
Pop into our HQ in London
Give us a call
Send an email
Pop by our HQ
26 Astwood Mews,
Kensington,
London
SW7 4DE